We do not sell or trade your personal data or personally identifiable information. However, we may share the same with third parties who assist us in conducting our business, operating our Website/Application, or servicing you, so long as those parties agree to implement the necessary measures to keep this data secure.
Personal Data Collected Directly From You:
Personal Data That Is Automatically Collected When You Use The Wearable Device/ Application:
When you use the smart wearable device or the mobile application, certain personal data may be collected automatically, which may include but is not limited to:
Personal Data That We Collect From Other Sources:
We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services or through any third party which may be integrated with Sonata to provide services
Non Personal Data Collected
We may also collect non personal data such as statistical data like daily usage events, page access events, page access time events, generated when you use a specific service and network monitoring data like request time, number of request or error request, application crash events etc.
We recognise the need to provide additional privacy protections with respect to personal information we may collect from children. A child is defined as someone under 18 years of age. When we collect personal information from children, we let parents set up the wearable devices for children and take additional steps to protect children’s privacy, including:
PROVISION AND MAINTENANCE OF OUR SERVICES
Sonata may use the information collected from you to register you or your device for a Service, to provide a service or feature you request, to provide customized content and make recommendations based on your past activities on our Website/Application. We may also use your personal details for order processing, delivery of products, to send statements, invoices and payment reminders and to collect payments.
Improvement Of Product Or Service
When you allow us to collect precise information about you, we may use that information to improve and enhance existing Sonata products, services websites and applications, develop new offerings, recommendations, advertisements and other communications, and learn more about customers’ preferences in general. Further, we may use information provided by you to deal with enquiries and complaints made; to keep our website and other systems secure and to prevent fraud.
Statistics And Research
Sonata may use your information to create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties and/or make available to the public.
Communicating With You
We believe in being open, honest and transparent with our clients and suppliers and want you to feel comfortable about your decision to give us your personal information and how we use it. Sonata may use your information to provide you with product and service updates, newsletters and other advertisement and direct marketing communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law. In case of a financial transaction we may also communicate with you to authenticate your identity and confirm the transaction. We may also contact you if we need your support during audits, legal requests, claims or fraud investigation or to communicate regarding any query or complaints made by you. You can change your mind at any time and it is quick and easy to let us know that you no longer want to hear from us by contacting us at [email protected]
Publish Your Reviews, Comments And Content
Where you have uploaded product reviews, comments or content to our websites or Application and made them publicly visible, Sonata may link to, publish or publicize these materials elsewhere including in our own advertisements. Other Purposes: Sonata may use your personal data, as we believe to be necessary or appropriate:
We will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you, explain the legal basis which allows Sonata to do so and obtain your consent for the same. Please note that in certain circumstances, we may process your personal data without knowledge or consent, in compliance with the applicable legal and regulatory requirements. Please note that if you wish to opt-out of any such processing activities for purposes other than the original purpose, you can reach out to us by writing to us at [email protected]
Our Grounds Of Processing Your Personal Information Are
Where you have given consent for the processing of data for a specific purpose
We may disclose, share or transfer your personal data:
We will only retain your data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Your data will be transferred to India and stored on our secure servers in India. You may be able to delete some of the data stored through the mobile application or may write to us in case you want to exercise any of your data subject or data principal rights.We will destroy the personal data in a secure manner post retention period as per our internal data retention and destruction policy.
We offer a variety of choices about how we use your information. You can make choices about whether to receive promotional communications from us by following the unsubscribe instructions included in the communication. In addition, you can also generally make choices in your settings, or by visiting relevant links. In line with the applicable relevant privacy laws, you have the following rights with respect to the personal data that we hold and process about you:
Any grievances or complaints will be addressed in a timely manner and expeditiously within 30 days from the date of receipt of the grievance by Sonata. If you have any such grievances, please write to us at [email protected] and we will attempt to resolve your issues in a timely manner.
If at any time you require us to cease processing your additional personal data ( Your personal data collected for purposes other than providing basic services of our wearables technology), you may write to us (contact details at the bottom of the page). By following the appropriate directions, your record will be marked as “do not contact”, and you will no longer receive communications from Sonata except the ones which are required for us to provide you the service. Please note that we may need to retain certain personal data for as long as your account is active or as needed to provide you services, for record keeping purposes and/or to complete any undertaking that you began prior to requesting a change or deletion. There may also be residual information, which may be subject to a legal hold or subject to certain sectoral or regulatory retention requirements that will remain within our databases and other records, which will not be removed.
The security of your personal data is of great importance to us. We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Services to ensure the protection of your personal data processed by us, which include but are not limited to the following:
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